Terms of Service

Last updated: November 12, 2026

These Terms of Service are an agreement between you and Fluentlish Academy (“we”, “us”) for using fluentlish.academy. By using the website, buying an eBook or buying a plan, you agree to these terms. If you do not agree, please do not use the website.

1. What we offer

Fluentlish Academy is an English-learning website. We offer:

• Free learning: the Daily Quiz, the Grammar Library, a free level test and a small number of free Real-Life Practice questions each day.
• eBooks: downloadable PDF books for English learners, bought once. You can read the first pages of every eBook for free on our eBooks page before you buy.
• Fluentlish Pro: 30 IELTS vocabulary questions a day and unlimited Real-Life Practice.
• Fluentlish Pro with bKash: you pay ৳800 (or $10 from abroad with Remitly, Wise or Western Union) for 30 days of Pro. It does not renew by itself. You pay again when you want another month.

Current prices are shown on our eBooks page, our Quiz Hub and on the checkout page before you pay. Fluentlish Academy is an educational service. We do our best to help you improve, but we cannot guarantee a particular result, score or level.

2. Your account

Please give correct details when you sign up and keep your password private. Your account is for you only: do not share it or sell access to it. You are responsible for what happens in your account. You do not need an account to buy an eBook.

3. Payments

• Online payments. eBooks bought online are sold through our reseller Gumroad. Gumroad is the Merchant of Record for these orders: it processes the payment, sends your receipt, and handles customer service and returns for those orders.
• eBooks are a one-time payment. After payment you get a personal download link straight away, and we can also email it to you.
• Fluentlish Pro is paid with bKash for 30 days at a time. It does not renew automatically.
• Orders on WhatsApp. Learners in Bangladesh can also order an eBook or Fluentlish Pro by messaging us on WhatsApp and paying by bKash. We then send the PDF directly, or turn on Pro for 30 days.
• Prices may change. If the price of your subscription changes, we will tell you before your next renewal, and you can cancel before it applies.

4. Cancelling a plan

You can cancel a subscription at any time from the “Manage subscription” link on the website or by emailing us. After you cancel, you keep access until the end of the period you have already paid for, and you will not be charged again.

5. Refunds

If you are not happy, you can ask for a full refund within 14 days of buying an eBook or of your first payment for a plan. See our Refund Policy for details.

6. Using the website and eBooks fairly

Please do not:

• copy, resell, share or republish our eBooks, questions, lessons, videos or images;
• share your personal eBook download link with other people;
• use bots or scripts to answer quizzes or collect our content;
• try to get around the free question limit or payment, or break the website’s security;
• post anything unlawful, hateful or misleading through our forms.

We may suspend or close an account, or turn off a download link, that breaks these rules.

7. Our content

All eBooks, lessons, quizzes, explanations, the Joe and Monica characters, images and videos belong to Fluentlish Academy. When you buy an eBook, you may download it, print it and use it for your own personal learning.

8. Content you send us

If you send us a story or review, you allow us to show it on our website and social media with the name details you agreed to share. You can ask us to remove it at any time.

9. Changes and availability

We may add, change or remove features over time. We try to keep the website running all the time, but it may sometimes be unavailable for maintenance or reasons outside our control. If a download link stops working, contact us and we will send you a new one.

10. Limitation of liability

We provide the website “as is”. As far as the law allows, Fluentlish Academy is not responsible for indirect losses that come from using or not being able to use the website. If something goes wrong with a purchase, the most we will owe you is the amount you paid us for it.

11. Changes to these terms

If we change these terms, we will update the date at the top of this page. For important changes, we will let account holders know by email before they apply.

12. Contact

Fluentlish Academy
contact@fluentlish.academy