Refund Policy

Last updated: November 12, 2026

We want you to be happy with Fluentlish Academy. If an eBook or a paid plan is not right for you, here is how refunds work.

14-day money-back guarantee

• eBooks: you can ask for a full refund within 14 days of buying an eBook. You do not need to give a reason. When the refund is made, your download link stops working.
• Plans: you can ask for a full refund within 14 days of your first payment for Fluentlish Pro. You do not need to give a reason. When the refund is made, your paid access ends.

How to ask for a refund

• Online payments (Gumroad): eBooks bought online are processed by Gumroad, our Merchant of Record. Reply to your Gumroad receipt email, or email us at contact@fluentlish.academy with the email address you used to pay.
• eBooks or Fluentlish Pro ordered on WhatsApp (bKash): message us on WhatsApp or email us with the mobile number you paid with and your bKash transaction ID.

The refund goes back to the same card, account or wallet you paid with. How long it takes to reach you depends on your bank or wallet provider.

After the first 14 days

• Payments made more than 14 days ago are not refundable.
• You can cancel a subscription at any time, so you are not charged again. You keep access until the end of the month you have paid for.

Problems with a payment or download

If you were charged twice, charged by mistake, paid but did not get access, or cannot download your eBook, email us and we will fix it or refund the extra payment, whenever it happened.

Contact

Fluentlish Academy
contact@fluentlish.academy