Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains what information Fluentlish Academy (“we”, “us”) collects when you use fluentlish.academy, why we collect it, and the choices you have. If you have any questions, email us at contact@fluentlish.academy.

Information we collect

When you create an account

Your name, email address, username and password. Passwords are stored in encrypted (hashed) form, so we cannot read them.

When you learn with us

Your quiz answers and scores, XP, levels and streaks, the lessons you complete, the Real-Life Practice questions you have seen and your reminder email preference. Your IELTS Vocabulary Test progress is saved only in your own browser. We use this to show your progress and to choose the right questions for you. If you have an account, your first name and the first letter of your last name, your level and the XP you earned that week may appear on our weekly leaderboard. You can hide your name from the leaderboard at any time.

When you pay

• Online payments are handled by our reseller Gumroad. You enter your payment details on their secure checkout, not on our website.
• eBooks and Fluentlish Pro ordered on WhatsApp are paid by bKash. We keep your WhatsApp number and bKash transaction ID so we can send the PDF and help you later.

We never see or store your full card number or wallet PIN. We keep a record of each payment: the transaction ID, amount, currency, status, the email address for your download link and how long your access lasts.

When you contact us or fill in a form

The details you type in, for example your name, email address and message in the contact form, your email address when you join the newsletter, or your story when you use the “Share your story” form.

Cookies

• Login cookies keep you signed in.
• A small cookie for visitors who are not logged in counts the free Real-Life questions used each day. It lasts up to 30 days.
• Gumroad may set its own cookies during checkout to process your payment safely.
• Google Analytics cookies help us understand how visitors use the website, for example which pages are visited and which buttons are clicked, so we can improve it. Google Analytics does not tell us who you are. You can block these cookies in your browser settings or with Google’s opt-out add-on.

How we use your information

• To run your account and save your progress.
• To give you the eBook or plan you paid for, send your download link and keep a record of payments.
• To send emails about your account: password resets and reminders before a pass ends. Gumroad sends its own payment receipts.
• To send the newsletter, only if you signed up for it. Every newsletter includes a link to unsubscribe.
• To answer your messages and improve our lessons and quizzes.

We do not sell your personal information.

Who we share it with

Only with services that help us run Fluentlish Academy: our website hosting provider, Gumroad and bKash for payments, Google Analytics for visitor statistics, and email delivery. They may only use your information to provide their service to us. We may also share information if the law requires it.

Your stories and reviews

If you send us your story through the “Share your story” form, we may show it on our website with your first name and the details you agreed to share. We will never publish it without your permission. You can ask us to remove it at any time.

How long we keep it

We keep your account and progress while your account is open. Payment records are kept as long as we need them for accounting and legal reasons. When you ask us to delete your account, we delete your personal information except what we must keep by law.

Your choices and rights

You can ask us to show you, correct, export or delete the personal information we hold about you. Email contact@fluentlish.academy from the address on your account and we will reply as soon as we can.

Children

Fluentlish Academy is not meant for children under 13. If you are under 13, please use the website only with a parent or guardian, and do not create an account or make a payment.

Security

Our website uses a secure (HTTPS) connection, and online payments go through Gumroad. No website is 100% secure, so please choose a strong password and keep it private.

Changes to this policy

If we change this policy, we will update the date at the top of this page. For important changes, we will also let account holders know by email.

Contact

Fluentlish Academy
contact@fluentlish.academy